Terms & Conditions
Please read these terms and conditions ("Terms and Conditions") carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.
These Terms and Conditions govern your use of, and any purchase from, the Amigos Generosos, lda (diamondcutts.com) website, and constitute an agreement between you and the company Amigos Generosos, lda (diamondcutts.com). Amigos Generosos, lda (diamondcutts.com) reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to- time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.
Product Availability and Pricing
You may choose to view pricing and complete your order in any one of the following currencies: US Dollars and Euro.
Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been dispatched you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologies for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond Consultants at firstname.lastname@example.org.
The price of the product is calculated automatically according to the conversion from dollar ($) to euro (€)
Sales and price reductions
At Amigos Generosos, lda, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.
Value added tax (VAT)
Value added tax (VAT) will be applied for all orders. Please note that this charge will not appear in the shopping basket but is included in the price. Some countries may request import charges and those charges are not included in the price shown. Extra potential import charges are customer responsability.
For your convenience, we offer the following payment methods:
- Credit cards: Use your Visa, MasterCard, or American Express credit card on Paypal service.
- Crypto Currency
All shipments are fully insured. That means that your order is always shipped risk- free.
For added security, a signature may be required upon delivery of your Amigos Generosos, lda (diamondcutts.com) orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.
Alternate Shipping Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
When you order a loose diamond, many will be shiped to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents making it very expensive to replace a diamond grading report.
Order Cancellation & Return Policy
Amigos Generosos, lda (diamondcutts.com) offers customers free cancelation until the order is processed wich may take up to 72h. When the order is processed and shipping process starts, the order cannot be cancelled.
No returns are accepted as a standard procedure, neverthless we are here to help you and each case will be treated by us with care.
Under no circumstances shall Amigos Generosos, lda (diamondcutts.com) be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Amigos Generosos, lda (diamondcutts.com), or our products or services that are provided by you to Amigos Generosos, lda (diamondcutts.com) are non-confidential and shall become the sole property of Amigos Generosos, lda (diamondcutts.com). Amigos Generosos, lda (diamondcutts.com) will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Amigos Generosos, lda (diamondcutts.com) and
its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Terms and Conditions updated on April 17, 2019.
Amigos Generosos, Lda.
Rua Doutor Eduardo Santos Silva, nº 261, fracção AM
4200 283 Porto - Portugal
VAT NR: PT515375837
Amigos Generosos, lda (diamondcutts.com) want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Amigos Generosos, lda (diamondcutts.com) is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information.
In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Amigos Generosos, lda (diamondcutts.com).
COLLECTION OF INFORMATION
Information We Collect Through Cookies and Other Technologies. A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognise your device when you return to our Service and record information about your usage of our Services.
Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
Analytics and Customisation: We use analytics and customisation cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customise our Services for you and make the content you see as relevant as possible. We also use the date we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.
Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
USE OF YOUR PERSONAL INFORMATION
We may use the information we collect about you (unless otherwise restricted by law) to:
Facilitate your purchases and provide the services you request,
Confirm and track your order,
Respond to your comments, inquiries and requests,
Compare and review your information for errors, omissions and accuracy,
Prevent and detect fraud or abuse,
Facilitate your warranty or other services such as cleanings, repairs, or resizes of your products,
Offer you access to our Diamond Upgrade Program or other similar product offerings,
Provide and improve our services and product offerings, and develop new ones,
Improve marketing and promotional efforts, and overall customer experience,
Identify your product and service preferences,
Offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline),
Understand our customer demographics, preferences, interests, and behavior,
Administer and fulfill our contests and other promotions,
Process or respond to your application for current or future career opportunities,
Other uses with your consent.
We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.
We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights in the submissions to us as described in the "Submissions" section of our Terms and Conditions page.
We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
ACCESSING AND UPDATING YOUR INFORMATION
If you have created a Amigos Generosos, lda (diamondcutts.com) account you can review and change certain personal information relating to your Amigos Generosos, lda (diamondcutts.com) account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.
Where permitted by applicable law, we want to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.
To opt out of receiving email promotions that we send you: (1) select "unsubscribe" on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or (2) write to Legal Department at 411 First Avenue, South, Suite 700, Seattle, WA, 98104 (a "postal request"). To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request. Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.
Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.
DATA PROTECTION FOR INDIVIDUALS BASED IN THE EUROPEAN ECONOMIC AREA AND SWITZERLAND
If you are a customer or website visitor in the European Economic Area (“EEA”) or Switzerland, the following, additional information is relevant to you. (Please do not rely on the below if you are not located in an EEA nation or Switzerland.):
Amigos Generosos, lda (diamondcutts.com) having its registered address at Rua Dr.Eduardo, 23 4200-283, Porto, is the data controller of your personal information for purposes of the EU General data Protection Regulation (“GDPR”).
All customer orders are processed exclusively by Amigos Generosos, lda (diamondcutts.com).
We only process your personal information if you have consented to such processing or, to the extent that it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our global business. As required under the GDPR, we have carefully balanced our legitimate business interests against your data protection rights. For companies like Amigos Generosos, lda (diamondcutts.com) that have global business operations, processing customer’s personal information for internal administrative purposes customer relations or direct marketing is typically also considered a legitimate interest under the GDPR.
Your personal information will be hosted in and managed from Amigos Generosos, lda (diamondcutts.com). The law in the United States may not offer the same level of privacy and data protection as the law in your home country. We will rely on Amigos Generosos, lda (diamondcutts.com) need of your personal information for the performance of our contract with you for this transfer to the United States . When your personal information is transferred to (or accessed from) other countries outside the EEA for which the European Commission has not issued an adequacy decision, we will implement appropriate safeguards to ensure that your personal information remains protected.
In general we will store your personal information as long as the information is necessary to fulfil the purposes for which we collected it (as explained in the “Use of Your Personal Information” section). We are committed to being our customers’ diamonds for life. If you become a customer of Amigos Generosos, lda (diamondcutts.com), you may be eligible for many lifetime benefits, including, but not limited to: our lifetime diamond upgrade program, our lifetime product warranty, and lifetime repairs and cleaning. If you decide to take advantage of these benefits, we will keep your information until you (or your next of kin) ask us to remove your personal information from our records. Once your personal information has been removed from our records, it will not be possible to warranty, upgrade, clean, repair, or resize any product that you have purchased with us.
You have the right to request access to the personal information that we process about you, to have your personal information corrected or erased, to restrict the processing of your personal information, as well as the right to data portability (certain of these rights are subject to our obligation to verify your identify). To exercise these rights, you should submit a written request using the contact details on the website.
Where we have obtained your consent for the processing of your personal information, you have the right to withdraw your consent at any time.
You also have the right to object, at any time, to the processing of your personal information which is based on Amigos Generosos, lda (diamondcutts.com) legitimate interests, provided that we may retain your personal information for certain compelling purposes such as legal, auditing, accounting and billing purposes. Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal information for such purposes.
Estimated Delivery Time
The estimated delivery time for your order is between 5 - 7 days.
International delivery method
For all international orders, we use DHL. This is a secure, insured and speedy delivery method. On dispatch we’ll email you with information on how to track your order.
Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.
Import duties and taxes
If you make an order to a country outside of the European Union (EU), your country’s customs office may ask you to pay import duties and taxes on the jewellery. Please note that you are liable to pay these. The Diamond Store is not responsible for any international duties or taxes incurred.